FAQ
ProvidaMed
Frequently asked questions
Everything you need to know about Calzuro clogs: sizing, care, delivery and returns.
Sizing and choosing
Which size should I choose?
Calzuro sizes are marked in pairs — for example 38/39 or 42/43 — because the clog adapts to the shape of your foot. Choose the pair that contains your usual size: if you wear a 42, take 42/43. If your foot is wider, or you plan to use an orthopaedic insole, go for the larger pair.
What is the difference between Calzuro Classic and Calzuro Light?
Calzuro Classic — closed clogs without ventilation holes, autoclavable, made for environments where hygiene comes first: operating theatres, treatment rooms, laboratories and kitchens. Calzuro Light — an even lighter version with ventilation holes, for when comfort and breathability matter most: beauty salons, clinic receptions, everyday work.
Which clogs suit which profession?
For doctors, surgeons and dentists — Calzuro Classic without holes (hygiene, autoclaving). For chefs and HoReCa — Classic or Light in black (slip-resistant sole, grease resistance). For hairdressers, beauticians and spa staff — Calzuro Light (lightness, choice of colours).
Are the clogs suitable for both men and women?
Yes — Calzuro clogs are unisex. The size range runs from 34/35 to 46/47, so there is a pair for the smallest and the largest foot alike.
Care and hygiene
Can Calzuro clogs be sterilised in an autoclave?
Yes — this is one of the defining features of Calzuro Classic. The clogs are made from a special copolymer that withstands autoclave sterilisation up to 134 °C. That makes them usable in operating theatres and other sterile environments where ordinary footwear is not an option.
How do I clean and care for them day to day?
Simply: wash with soap and water or an ordinary disinfectant and leave to dry. The material absorbs neither liquids nor odours, so the clogs stay hygienic day after day — no special products needed.
Is the sole really slip-resistant?
The Calzuro sole is designed for professional work on wet and greasy floors — which is precisely why restaurant kitchens and hospitals worldwide choose these clogs. That said, no footwear guarantees absolute grip on ice or a pool of oil — workplace safety rules always apply.
How long do Calzuro clogs last?
Worn daily — a year and more. The copolymer does not crack or deform the way cheap EVA alternatives do. Worn-out clogs are recyclable — sustainability is built into the construction.
Ordering and delivery
What does delivery cost and how long does it take?
Delivery is free on all footwear orders within Lithuania. We dispatch within 1–2 business days and delivery usually takes 1–3 business days. For orders to Latvia, Estonia and elsewhere, delivery terms are agreed individually — please get in touch. More in our delivery policy.
Can I return or exchange a size that doesn't fit?
Yes — unused items can be returned or exchanged within 14 days of receipt. If the size didn't fit, write to us and we'll arrange an exchange. Full terms in our refund and returns policy.
Do you sell to companies with an invoice?
Yes — we offer dedicated terms on larger orders for clinics, restaurants, hotels and beauty salons, issue invoices and deliver straight to the workplace. More on our business page.
Is this genuine Calzuro product?
Yes — ProvidaMed is the official Calzuro distributor for the Baltic states. All footwear comes directly from the manufacturer in Italy, with an official warranty.
Didn't find your answer?
Write or call — we'll help you choose the right model and size.
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